Reference

What You Agree to When You Use casion

These terms set out the rules for opening an account, making deposits through bKash, Nagad, or Rocket, and accessing the lobby where local law and eligible regions permit. Read them before you create an account — they form the agreement between you and us.

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casion What You Agree to When You Use casion
POLICY CONTACT

How to Reach Us About These Terms

If anything in these terms is unclear, or you want to raise a dispute about your account or a transaction, contact our support team directly. We handle terms-related queries through live chat and email. For wallet payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready — it speeds up the review process considerably.

Live Chat Available from the account menu on mobile or desktop. For terms and account queries, live chat connects you to a support agent who can review your account in real time.
Email Support Send your query to our support address listed in the account help section. Include your registered mobile number and a brief description of the terms question.
Account Help Centre The help centre covers common questions about account rules, wallet linking, and what to do if your access changes due to regional eligibility updates.
ACCOUNT SAFEGUARDS

How We Protect Your Account Under These Terms

Account security and data handling are built into these terms, not added as an afterthought. We verify each wallet — bKash, Nagad, Rocket — against the name on your account before processing any withdrawal. Your session data is protected with SSL encryption on both mobile browser and app. If you believe your account has been accessed without your permission, the fastest path is live chat — we can freeze activity while we investigate.

Data Retention We keep your account records for as long as your account is active and for a period after closure as required by applicable financial and legal obligations.
Wallet Verification Every bKash, Nagad, or Rocket withdrawal is matched against your registered wallet number before it clears — this step cannot be bypassed or delegated to another person.
Account Security Login sessions use OTP verification sent to your registered mobile number. You are responsible for keeping that number up to date in your account settings.
Requesting Changes To update your registered mobile number, wallet details, or request account closure, contact support via live chat or email with your account ID and a valid reason.

Common Questions About casion Terms

These are the questions we get most often about account rules, eligibility, and what the terms mean for your day-to-day use of the platform.

Account registration is open to adults in regions where the service is permitted under local law. Eligibility depends on your location and the applicable rules in your region — it is your responsibility to check whether access is lawful where you are.

No. These terms allow one account per person. Opening multiple accounts, or using another person's account, is a breach of these terms and may result in all associated accounts being suspended.

If your account is closed and a balance remains, we will process a return to the wallet registered on your account — either bKash, Nagad, or Rocket — following our standard verification steps before any funds move.

Raise a dispute through live chat or email support. Include your transaction reference, the wallet used — bKash, Nagad, or Rocket — and the date. We'll review and respond within the timeframe stated in our support policy.

We notify you before material changes take effect, using the contact details on your account. Minor clarifications may be updated without advance notice, but any change affecting your rights or wallet rules will always come with prior notification.

The governing law and complaint process are set out in the full terms document available in your account. If you are in Bangladesh, access and dispute resolution depend on local law and which regions we currently support.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.